Article 1. Definitions
In these Terms:
Offer: the Service(s) Ordinal offers via the Website, including prices and product descriptions.
Application: your request to enter into an Agreement.
Account: the secured environment used to manage the Service (including via https://0rd.eu).
Budget: the credit you choose or top up to use the Service. The Service runs on a Budget; there is no classic fixed-term subscription.
Consumer / you / your: the natural person acting for purposes outside their trade, business, or profession with whom Ordinal has concluded an Agreement. The Service is offered as B2C only. Situations that look like business use are also treated under these consumer Terms.
Service: 0rd Mail Archive — Ordinal’s EU-hosted email archiving service (synchronisation, storage, search, and related functionality as described on the Website). Ordinal does not provide internet access, telephony, or television.
Ordinal / we / us: Ordinal B.V. (also Ordinal BV) and, where applicable, its successors.
Agreement: the contract between you and Ordinal for use of the Service on a Budget basis.
Terms: these terms and conditions.
Website: https://0rd.eu and related subdomains or paths where Ordinal presents the Offer and the Service.
Article 2. Who we are and what we offer
2.1 Ordinal B.V. is established at Keizersgracht 520 H, 1017 EK Amsterdam, and registered with the Chamber of Commerce under number 78198488. VAT identification number: NL861299486B01. Contact: contact@ordinal.nl.
2.2 Our Offer is available on the Website (https://0rd.eu). The Offer is non-binding until we accept your Application. You cannot rely on obvious errors in the Offer.
2.3 The Service is email archiving only. What is and is not included (for example storage capacity, retention, export, synchronisation sources) is described on the Website: https://0rd.eu.
2.4 Ordinal may use third parties (for example hosting and payment providers). More about processors is set out in our privacy statement. Email synchronisation depends on the mailbox provider(s) or IMAP sources you connect; Ordinal does not operate those sources.
Article 3. Privacy
3.1 For the Agreement we need accurate contact and payment details. Notify changes as soon as possible via your Account or by email.
3.2 We process personal data in accordance with applicable privacy law, including the GDPR. Our privacy statement is at https://0rd.eu/privacy.
3.3 Changes to the privacy statement are published on that page. Where required by law, we will inform you.
3.4 We may be required to share data under law or court order. We review such requests for lawfulness. Ordinal is not liable for damage that results solely from lawful cooperation with a competent request.
3.5 There is no separate data processing agreement (DPA) in addition to these Terms and the privacy statement. You warrant that data you have processed via the Service is lawfully entrusted to Ordinal. You indemnify Ordinal against claims arising from breach of that warranty, to the extent permitted by law.
Article 4. The Agreement
4.1 You enter into an Agreement by submitting an Application via the Website (or another channel designated by Ordinal). Where possible we confirm receipt by email.
4.2 The Agreement is formed when your Account is created (acceptance of your Application). Confirmation follows by email and/or is visible in your Account. By creating the Account you accept these Terms and acknowledge the privacy statement.
4.3 We may refuse an Application, for example if:
you are a minor and not authorised to enter into the agreement;
you have an outstanding payment debt with Ordinal;
there is (suspected) abuse, fraud, or breach of sanctions rules;
technical, security, or business reasons justify refusal.
4.4 Where applicable, the statutory right of withdrawal applies: as a Consumer you may dissolve the Agreement within fourteen (14) days of formation without giving reasons, unless the law allows an exception (for example if you expressly requested immediate supply of a digital service and waived the right of withdrawal).
4.5 If we have already (partly) performed at your request before the withdrawal period ends, we may charge a proportionate fee for what was supplied, to the extent permitted by law.
Article 5. Application and amendment of these Terms
5.1 These Terms apply from the moment your Account is created — not later (for example on Budget top-up, first synchronisation, or first use of a feature). They apply to the Offer, the Application, the Agreement, and further use of the Service.
5.2 Additional terms apply only if we expressly declare them applicable. In case of conflict, those additional terms prevail for their subject matter.
5.3 We may amend these Terms and/or prices. We will inform you in good time (for example by email or via the Account).
5.4 Amendments take effect thirty (30) days after announcement, or on a later date stated in the announcement, unless another statutory period applies.
5.5 If you do not accept an amendment, you may terminate the Agreement with effect from the date the amendment takes effect, provided we receive your notice before that date.
5.6 If a provision is void or voidable, the remainder of the Terms remains in force. We replace the provision with a lawful provision that stays as close as possible to the original intent.
Article 6. Availability, support and incidents
6.1 We provide the Service on a best-effort basis. Except for a written service level agreement (SLA), we give no guarantee of uninterrupted availability, error-free operation, or specific performance. The Service also depends on the availability and behaviour of your mailbox provider or other IMAP source.
6.2 Support: we aim to give a first response to support requests within twenty-four (24) hours. Tickets without feedback or update from you are closed automatically after seventy-two (72) hours. Closed tickets are not deleted and can be reopened.
6.3 Availability may be affected by, among other things, your internet connection, the status of the source mailbox or provider, maintenance, supplier outages, or force majeure.
6.4 We may take the Service (partly) offline for maintenance or security. We limit this to what is reasonably necessary. Incidents and explanations are shown in the user dashboard (Account); where possible we provide more detail there.
6.5 Report incidents as soon as possible via the Account. Only if Account login is unavailable, use contact@ordinal.nl as a secondary option. We investigate the report; where needed you cooperate (for example logs or connection configuration).
Article 7. Use of the Service
7.1 You are responsible for use of the Service via your Account, including by others you have given access.
7.2 You are responsible for securing your login credentials and access to the source mailbox(es) you connect. Ordinal is not a replacement for your mailbox provider; the archive service is complementary and depends on that provider.
7.3 Unless otherwise agreed in writing, the Service is not intended as an exclusive compliance or retention solution for regulated sectors. You remain responsible for complying with retention or supervisory duties that apply to you.
Article 8. Code of conduct
8.1 When using the Service you must, among other things:
a) respect others’ privacy and rights;
b) not misuse login or access codes or share them with unauthorised persons;
c) not attempt to bypass or break the security of the Service or underlying systems, except under a responsible-disclosure policy published by Ordinal;
d) not use the Service to harass, threaten, or otherwise unlawfully harm others;
e) not misrepresent yourself as another person;
f) not infringe intellectual property rights of Ordinal or third parties;
g) not distribute malware, spam, or other harmful or unsolicited mass communication via or with the Service;
h) not use the Service for illegal activities;
i) treat Ordinal staff and third parties we engage respectfully.
8.2 If we (suspect) a breach of this article or the law, we may suspend or terminate access, make content inaccessible where needed, and cooperate with a lawful request from a competent authority.
Article 9. Changes by Ordinal
9.1 We may change technical characteristics of the Service to keep meeting legal, security, and technical requirements. Where a change has foreseeable adverse financial consequences for you, we aim not to implement it earlier than thirty (30) days after notice.
9.2 We may discontinue the Service if necessary (for example for business reasons). We generally observe at least three (3) months’ notice, unless earlier termination is reasonably necessary. Ongoing Agreements end no later than the Service end date. Where possible we offer a reasonable alternative or export option.
Article 10. Prices and invoices
10.1 You owe the fees applicable when the Agreement is formed or when the Budget is topped up, as stated on the Website and/or in the order confirmation (https://0rd.eu). Unless stated otherwise, amounts are in euros and include VAT, as shown on the Website.
10.2 Changes in taxes or government levies may be passed on from their effective date.
10.3 Invoicing follows the recurrence interval you choose — monthly or quarterly — unless otherwise agreed. Invoices are available via the Account and/or by email.
10.4 Our records are decisive for amounts due, subject to proof to the contrary.
Article 11. Payments
11.1 Fees are due from the Agreement start date or from the moment of Budget top-up (or another date stated in the confirmation).
11.2 Payment is made via the methods offered on the Website, including at least: iDEAL, SEPA, Bancontact, credit cards, and PayPal. Ordinal does not publish its own IBAN in these Terms; payments run through these methods.
11.3 If payment is late or fails (for example a failed recurring Budget top-up), you are in default without further notice of default, to the extent the law allows. We may remind you and — after reasonable notice — suspend the Service until payment is made. The consequences of Budget exhaustion in Article 15 also apply.
Article 12. Suspension and disabling
12.1 We may suspend or terminate the Service if you fail to (properly) perform obligations under the Agreement or these Terms and that failure justifies suspension. We will inform you in good time, except in urgent security or abuse situations.
12.2 After the failure is remedied and, where applicable, payment or Budget top-up is made, we restore the Service within a reasonable time, subject to Article 15.
Article 13. Force majeure
13.1 Failures caused by force majeure are not attributable to Ordinal.
13.2 Force majeure includes at least: power or network outages outside our reasonable control, failure or refusal of suppliers (hosting, storage, payment services, source mailbox providers or IMAP sources), cyber attacks despite reasonable measures, epidemics, war, government measures, and other circumstances that could not reasonably be foreseen or prevented.
13.3 If force majeure lasts longer than two (2) months, either of us may terminate the Agreement without liability to the other for that termination.
Article 14. Liability and indemnities
14.1 The Service is provided on a best-effort basis. Ordinal aims to deliver the Service carefully, but depends heavily on third parties — in particular your mailbox provider(s), IMAP sources, and hosting and network suppliers. For outages, delays, data loss, or incomplete synchronisation that (partly) originate with those third parties or your configuration of them, Ordinal accepts no liability, to the extent permitted by law.
14.2 Except as stated in Article 14.5, any liability of Ordinal for damage — direct or indirect, including business loss, lost revenue or profit, data loss, non-material damage, or missed savings — is excluded, to the extent permitted by law.
14.3 Ordinal is not liable for the content of messages you archive, nor for the availability, integrity, or security of the source mailbox at the provider you choose.
14.4 Report damage in writing as soon as possible. Claims lapse if not reported in writing within two (2) months after the damage could reasonably have been discovered, unless mandatory law requires a shorter or longer period.
14.5 Nothing in these Terms limits or excludes liability that mandatory Dutch consumer law does not allow to be limited or excluded, nor liability for damage caused by Ordinal’s intent or wilful recklessness.
14.6 You indemnify Ordinal against third-party claims related to your use of the Service, the content of archived or synchronised data, and your processing of personal data via the Service, unless those claims result from Ordinal’s intent or wilful recklessness.
14.7 You remain responsible for timely backups of source data and for exporting archive data where you need to. The Service is an archive facility; it does not relieve you of care for the primary mailbox.
Article 15. Budget, duration and termination
15.1 The Agreement has no classic fixed subscription term. You take the Service on a Budget basis. Recurring payments (Budget top-ups) follow the interval you choose: monthly or quarterly.
15.2 Budget exhausted. When the Budget is exhausted, all Service functions are disabled, including export. For thirty (30) days after exhaustion the Account generally remains, but without working functionality.
15.3 Reactivation within thirty (30) days. If you reactivate the Budget within those thirty (30) days, you must also cover the period from Budget exhaustion until reactivation.
15.4 After the Account lapses. If there is no reactivation within thirty (30) days after Budget exhaustion, the Account lapses. Archived data is deleted ninety (90) days after Budget exhaustion. The Account itself is deleted one (1) year after Budget exhaustion. Account recovery remains possible in principle during that period; to use the Service again the Account must be reactivated and validated.
15.5 You may terminate the Agreement (stop further Budget top-ups) via the Account and/or by email to contact@ordinal.nl. We confirm termination. Budget already paid remains subject to this article until it is exhausted or the Account has lapsed.
15.6 Either of us may dissolve the Agreement if the other fails in a material obligation and that failure justifies dissolution.
15.7 Ordinal may terminate the Agreement with immediate effect without court intervention if:
you act contrary to these Terms or another material obligation;
bankruptcy, suspension of payments, or a comparable arrangement is applied for or declared, or you lose free control of your assets;
you remain in default after a payment arrears.
15.8 After termination or lapse of the Account, your right to access the Service ends. Ordinal’s statutory retention duties remain unaffected.
Article 16. Intellectual property
16.1 For the duration of the Agreement you receive a limited, non-exclusive, non-transferable right to use the Service and related software/interfaces as needed for normal use under the Agreement.
16.2 All intellectual property rights in the Service, Website, software, documentation, and trademarks remain with Ordinal and/or its licensors.
16.3 The content of your archived email and attachments remains — to the extent those rights are yours or third parties’ — yours or theirs. Ordinal obtains only the rights needed to provide the Service (hosting, processing, security, support).
Article 17. Assignment
17.1 You may not assign rights and obligations under the Agreement without Ordinal’s prior written consent. Conditions may be attached to consent.
17.2 Ordinal may assign its rights and obligations to a third party in connection with a transfer of (part of) its business. We will inform you where reasonable or legally required.
Article 18. Complaints and disputes
18.1 Complaints about the Service or the Agreement should be sent in writing to contact@ordinal.nl (or a later complaints address stated on the Website). We respond as soon as possible, observing the support timelines in Article 6.
18.2 Disputes not resolved amicably are submitted to the competent court in Amsterdam. Mandatory consumer rights to another competent court remain unaffected.
18.3 Ordinal is not affiliated with a telecommunications disputes committee or comparable ADR body. Consumer rights that mandatorily grant access to a dispute body or competent court remain unaffected.
Article 19. Governing law and language
19.1 The Agreement and these Terms are governed by Dutch law.
19.2 These Terms are published in Dutch. The Dutch text is the contractual language of these Terms as published on the website.
19.3 Failure to exercise a right, or delay in doing so, does not constitute a waiver of that right.